PRIVATE POLICY

1. Information We Collect

We may collect the following information:

  • Your name, address, email address, and phone number.

  • Information about your garage door and service requirements.

  • Payment details (where applicable).

  • Technical data such as IP address, browser type, and how you use our Website.

2. How We Use Your Information

We use your personal information to:

  • Provide quotes and carry out our services.

  • Process payments.

  • Respond to enquiries and provide customer support.

  • Send appointment reminders or updates.

  • Improve our Website and services.

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to provide the services you request.

  • Consent – where you have agreed (e.g., to receive marketing emails).

  • Legal obligation – to comply with UK laws.

  • Legitimate interests – to improve our services and protect against fraud.

4. Sharing Your Information

We do not sell your data. We may share your information with:

  • Trusted suppliers (e.g., payment processors, IT service providers).

  • Manufacturers or distributors if warranty or replacement parts are required.

  • Authorities if required by law.

5. Data Retention

We will retain your personal information only as long as necessary to:

  • Provide our services.

  • Meet legal, tax, or regulatory requirements.

  • Resolve disputes.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally possible).

  • Restrict or object to our use of your data.

  • Request transfer of your data to another service provider.

To exercise these rights, please contact us at the details below.

7. Cookies

Our Website may use cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

8. Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

SmartLift Garage Doors
Email: Smartliftgaragedoors@outlook.com
Phone: 07515905833
Website: www.smartliftgaragedoors.co.uk

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): www.ico.org.uk